Terms of Service

Updated October 24th, 2023

By using the Service or signing up for an account, you’re agreeing to these Terms, which will result in a legal agreement between you and Inversocial ('us').

Inversocial is a UK registered company and our offices are based at Innovation Centre, University Road, Kent, UK, CT2 7FG.

We are a registered Limited Company in the United Kingdom, our Company Number is 14712126.

You should contact us if you have any questions about our terms of service.


Please scroll to read the policy.

Definitions

We’ll start with the basics, including a few definitions that should help you understand these Terms.

Inversocial offers an online chatbot based on natural language processing (NLP) technology that seamlessly integrates into:  Meta (WhatsApp, Facebook and Instagram) and other social media platforms and can represent your brand and company within those platforms.  The Service provides realtime responses to social media users who want to engage with your business about your products or services.  

As a customer of our Service or a representative of an entity that’s a customer of the Service, you’re a 'Member’ (or ‘you’) according to this Agreement . A 'Contact' is any person that you, a Member, may contact through our Service. In other words, a Contact is anyone who has interacted with a Member via our Service. For example, if you are a Member, anyone on a social media platform who interacts with the messaging experience on your social media pages provided by our service about you or your business would be considered a Contact. A 'Workspace' is what your business is contained in, its your own area, you add your team members, channels, and chatbot inside of your workspace.

These Terms define the terms and conditions under which you’re allowed to use the Service in accordance with the Agreement, which in addition to our Privacy Statement and Cookie Statement describe how we’ll treat your account and the data we collect and process about you and your ‘Contacts’ while you’re a Member. If you disagree to these Terms, you must immediately discontinue your use of the Service.

Your Inversocial Account

1. Eligibility
In order to use our Service, you must

  • Be at least 18 years old and able to enter into contracts.
  • Complete the account registration process.
  • Agree to these Terms that form the Agreement.
  • Provide true, complete, and up-to-date information, this applies to billing as well if you are or have ever owned an Inversocial workspace.
  • Not be based in Cuba, Iran, North Korea, Syria, Russia, the Crimea, Donetsk ('DNR'), and Luhansk ('LNR') regions of Ukraine or any other territory that is subject to a government embargo.
  • Provide true, complete, and up-to-date information, this applies to billing as well if you are or have ever owned an Inversocial workspace.

By using the Service, you represent and warrant that you meet all the requirements listed above and that you won’t use the Service in a way that violates any laws or regulations. Note that by representing and warranting you are making a legally enforceable promise. Inversocial may refuse service, close accounts of any Users, and change eligibility requirements at any time.

2. Term
When you sign up for an account and agree to these Terms, the Agreement between you and Inversocial is formed, and the term of the Agreement (the 'Term') will begin. The Term will continue for as long as you have an Inversocial account or until you or we terminate the Agreement in accordance with these Terms, whichever happens first. If you sign up for an account on behalf of a company or other entity, you represent and warrant that you have the authority to accept these Terms and enter into the Agreement on its behalf.

3. Closing Your Account
You or Inversocial may terminate the Agreement at any time and for any reason. You may do so by requesting to delete your Inversocial account or we may do so by giving notice to you that we are terminating the Agreement. We may suspend the Service to you at any time, with or without cause. We won’t refund or reimburse you in any situation. If your account is inactive for 24 or more months, we may terminate your account and you won’t be entitled to a refund for any prepaid amounts. Once your account is terminated, you acknowledge and agree that we may permanently delete your account and all the data associated with it. Emails are unique and can only be used on one account at a time.

4. Revisions
We may change any of the Terms by posting revised Terms on our Inversocial Site. Unless you terminate your account, the new Terms will be effective immediately upon posting on the effective date indicated in the new Terms, as applicable, and apply to any continued or new use of the Service. We may change the Service, or any features of the Service at any time, and we may discontinue the Service, or any features of the Service at any time.

5. Account and Password
You’re responsible for keeping your email address and password (used to log into your account) confidential. You’re also responsible for any account that you have access to and any activity occurring in such account, whether or not you authorised that activity. You’ll immediately notify us of any unauthorised access or use of your accounts. We’re not responsible for any losses due to stolen or hacked passwords. We don’t have access to your current password and for security reasons, we may only provide you with instructions on how to reset your password. Your password is unreadable to us, and is encrypted at rest and in transit. We have the right to update any of your contact information in your account for billing purposes. In addition, you represent and warrant that all information you provide to us when you establish an account, and when you access and use the Service, is and will remain complete and accurate. We may contact you, or any signatory, authorised user, or login added to your account, based on the information provided in your account.

Payment and Billing

6 (a) Inversocial use a third-party provider Stripe, Inc to process payment for services. In creating a workspace with Inversocial you are agreeing to monthly recurring billing (via Stripe) starting on the date you create the workspace, or when any free trial or discount period ends. Payments will be debited to the registered payment method monthly in advance.  Billing occurs on the same day each month based on the date that you first started paying for any recurring monthly plan. Payments are due for any month on the same or closest date to the day you made your first monthly payment (the 'Pay Date'). If any part of a month is included in the Term, then payment is required for the full month.  
6. (b) Free Trials All Users who sign up for a free trial, have access to a fourteen (14) day free trial of the chatbot service under the free trial plan ('Free Trial Plan'). If you use the Service under the Free Trial Plan, Stripe will automatically debit the registered payment method on the expiration of the Free Trial Plan unless notice is given by you to terminate the service. To be eligible for the Trial Period, you must be a new Inversocial customer and sign up for a Paid Plan using the 'Free for 14 Day' option (or other like wording). The 14 day Promotional Free Trial Membership offer cannot be combined with any other offer(s) and is available for a limited time. You cannot use the same payment card for multiple trials. You can pause your subscription or delete your Inversocial account at any time via the Settings section in the Account & Billing area. To pause or cancel your your Paid Plan you should access the Stripe billing portal from your account settings.  If you ‘pause’ a plan, this will expire at the end of its current billing cycle and your workspace will immediately become inactive. If you choose to delete your Inversocial account, information will be deleted within 30 days of your request where it is lawfully possible to do so.

7. Credit and Debit Cards
As long as you’re a User with a Paid Plan, or are otherwise utilising paid features of the Service or have an outstanding balance with us, you’ll provide us with valid debit or credit card ('card') information and authorise us to deduct your charges against that card. You’ll replace the information for any card that expires with information for a valid one. If your card is automatically replaced with a new card by a payment processor, you acknowledge and agree that we’re authorised to deduct any charges on your account against the new card. Anyone using a card represents and warrants that they are authorised to use that card, and that any and all charges may be billed to that card and won’t be rejected. If we’re unable to process your card order for any reason, we’ll try to contact you by email and may suspend your account until your payment can be processed.  

8. Refunds
You won’t be entitled to a refund or credit from us under any circumstance. However, we may, at our sole discretion, offer a refund, discount or credit.

9. Billing Changes and Taxes
We may change any of our fees, including our charges for Monthly Plans, at any time by posting a new pricing structure to our Inversocial Site or in your account and/or sending you a notification by email.

'Tax' or 'Taxes' means all applicable taxes, including but not limited to indirect taxes such as Value Added tax ('VAT'), sales tax, fees, duties, levies, or other similar taxes. Unless otherwise stated, any consideration, amount payable, prices, fees, payment terms and/or any other amounts are exclusive of Taxes. In the event that any amount payable by you to Inversocial is subject to Taxes, Inversocial shall collect the full amount of those Taxes from you and said collection shall not reduce or somehow impact the amount to which Inversocial is entitled. You will reimburse and indemnify Inversocial for any Taxes, interest, and penalties that Inversocial may be compelled to pay on account of your non-payment. You must pay any applicable Taxes. In the event that any payments and/or amount payable by you to Inversocial is subject to (i) any withholding or similar tax; (ii) any Taxes not collected by Inversocial; or (iii) any other Taxes or other government levy of whatever nature, the full amount of that tax or levy shall be solely your responsibility and shall not reduce the amount to which Inversocial is entitled under the Agreement. You will indemnify and hold Inversocial harmless against any and all claims by any competent tax authority related to any such withholding or similar taxes and any penalties and/or interest thereon.

Rights

10. Feedback and Proprietary Rights
We own all proprietary rights in the Service, including, but not limited to, patents, trademarks, service marks, trade secrets, copyrights, and other intellectual property rights. You shall retain all right, title, and interest in and to the material, content, data, and information (including your personal information and the personal information of others) you submit to, in the course of using the Service or which Inversocial otherwise retrieves or accesses at your direction or with your permission (collectively, your 'Content'). Subject to these Terms, you grant us permission to use or disclose your Content  only as necessary to provide the Service to you and/or as otherwise permitted by these Terms, including as further provided under Section 12. You represent and warrant that: (i) you own or have otherwise obtained all necessary rights, releases, and permissions to submit all your Content to the Service and to grant the rights granted to us in these Terms and (ii) your Content and its submission and use as you authorise in these Terms will not violate (1) any applicable law, (2) any third-party intellectual property, privacy, publicity, or other rights, or (3) any of your or third-party policies or terms governing your Content.  

You may provide or we may ask you to provide suggestions, comments, input or other feedback ('Feedback') regarding the Service. If you provide us with any Feedback, then you grant us a perpetual, irrevocable, royalty-free, non-exclusive, worldwide, sublicensable, and transferable license to use, reproduce, publicly display, distribute, modify, and publicly perform the Feedback as we see fit. Any Feedback you choose to provide is given entirely voluntarily. You understand that you will not receive any compensation for your Feedback, and that we may use any Feedback you provide to improve the Service or to develop new features and services.

11. Privacy
Your privacy is important to us. Please read our Privacy Statement and Cookie Statement for information regarding how we collect, use, and disclose your personal information and the privacy rights available to you when you use and interact with the Service. For the purposes of privacy and data protection laws, for much of the personal information we process when providing the Service, we act as your processor or service provider. However, there are certain instances, as more fully described in our Privacy Statement, where we process personal information, including Content and other data from Member accounts, as a controller to provide and develop the Service and for other important business purposes (e.g., for billing, administrative, security, and product improvement purposes). When we, as a controller, or our defined sub-processors, process data that originates from the European Economic Area, UK, or Switzerland in a country that has not been found to provide an adequate level of protection under applicable data protection laws, we shall process such data in compliance with, and if required, standard contractual clauses and Data Processing Addendums between controllers, or the equivalent the UK International Data Transfer Agreement clauses adopted by the UK Government post March 2024.

12. Right to Review Content and Sites
We may view, copy, and internally distribute Content from your Sites, your Third-Party Integrations (as defined below) and your account to create algorithms and programs ('Tools') that help us spot problem accounts and improve the Service, among other uses permitted by these Terms or our Privacy Statement. For instance, we use these Tools to find Users who violate these Terms or applicable laws and to study data internally to make the Service smarter and create better experiences for Users and their Contacts. We may aggregate and anonymise data, including data from the Content of your Sites, and Third-Party Integrations to create statistical information. We own all such aggregated and anonymised data and may use it, including, but not limited to, operating, analysing, improving, or marketing our products and services and sharing such data externally for research, marketing, or other lawful purposes.

Rules and Abuse

13. Inversocial doesn’t allow accounts that promote or incite harm toward others or that promote discriminatory, hateful, or harassing Content. To this end, we may suspend or terminate your account if you create or manage a Site, or otherwise distribute any Content that we determine, in our sole discretion, contains either of the following:  

  • A Threat of Physical Harm - This means any statement, photograph, advertisement, or other Content that in our sole judgment could be reasonably perceived to threaten, advocate, or incite physical harm to or violence against others.
  • Hateful Content - This means any statement, image, photograph, advertisement, or other Content that in our sole judgment could be reasonably perceived to harm, threaten, promote the harassment of, promote the intimidation of, promote the abuse of, or promote discrimination against others based solely on race, ethnicity, national origin, sexual orientation, gender, gender identity, religious affiliation, age, disability, disease, or immigration status.

We also may suspend or terminate your account if we determine, in our sole discretion, that you are either:

  • an organisation that has publicly stated or acknowledged that its goals, objectives, positions, or founding tenets include statements or principles that could be reasonably perceived to advocate, encourage, or sponsor Hateful Content or A Threat of Physical Harm;
  • a person that has publicly made a comment or statement, or otherwise publicly made known a position, including by membership in an organisation as discussed above, that could be reasonably perceived as Hateful Content or A Threat of Physical Harm; or
  • a person or organisation that has acted in such a way as could be reasonably perceived to support, condone, encourage, or represent Hateful Content or A Threat of Physical Harm.
  • an organisation that has publicly stated or acknowledged that its goals, objectives, positions, or founding tenets include statements or principles that could be reasonably perceived to advocate, encourage, or sponsor Hateful Content or A Threat of Physical Harm;
  • a person that has publicly made a comment or statement, or otherwise publicly made known a position, including by membership in an organisation as discussed above, that could be reasonably perceived as Hateful Content or A Threat of Physical Harm; or
  • a person or organisation that has acted in such a way as could be reasonably perceived to support, condone, encourage, or represent Hateful Content or A Threat of Physical Harm.

Inversocial also does not allow Content that is, in our sole discretion, materially false, inaccurate, or misleading in a way that could deceive or confuse others about products or services, or circumstances.

If you violate any of these rules, then we may issue a warning to, suspend or terminate your account.  

14. Compliance with Laws and Regulations
You represent and warrant that your use of the Service will comply with all applicable laws and regulations. You’re responsible for determining whether the Service is suitable for you to use in light of your obligations under any regulations like Data Protection Laws, anti-corruption and anti-bribery laws and regulations, United Kingdom and any other applicable economic sanctions, and export control laws and regulations.   You agree, represent, and warrant to Inversocial that:

1). You will clearly post, maintain, and abide by a publicly accessible privacy notice on the digital properties from which the underlying data is collected that (a) satisfies the requirements of applicable Data Protection Laws, (b) describes your use of the Service, and (c) includes a link to our Privacy Policy.

2). You will get and maintain all necessary permissions and valid consents required to lawfully transfer data to Inversocial and to enable such data to be lawfully collected, processed, and shared by Inversocial for the purposes of providing the Service or as otherwise directed by you.

3). You will provide all notices and obtain all necessary consents required by applicable Data Protection Laws to enable Inversocial to deploy cookies and similar tracking technologies (like web beacons or pixels) lawfully on and collect data from the devices of contacts and end users in accordance with and as described in our Cookie Statement.

4). To the extent Inversocial processes your Content protected by Data Protection Laws as a processor on your behalf), you and Inversocial shall be subject to and comply with all applicable data protection legislation.

In addition, if you are subject to EU Data Protection legislation, you acknowledge and agree that we have your prior written authorisation to respond, at our discretion, to any data subject access requests we receive from your contacts made under EU Data Protection Law, or, alternatively, we may direct any such contacts to you so that you can respond to the request accordingly.

Liability

15. Limitation of Liability
To the maximum extent permitted by law, you acknowledge and agree that (i) you assume full responsibility for any loss that results from your use of the Service (ii) we and our Team won’t be liable for any indirect, punitive, special, or consequential damages, including any loss of data, profits, revenues, business opportunities, goodwill, or anticipated savings under any circumstances, even if they’re based on negligence or we’ve been advised of the possibility of those damages; and (iii) in any calendar month, the total liability of Inversocial and our third-party providers to you arising out of or relating to the Agreement—whether in contract, tort (including negligence), breach of statutory duty, or otherwise—will be no more than what you paid us for the Service the preceding month.  

For the avoidance of doubt, in no instance will we or our Team be liable for any losses or damages you suffer if you use the Service in violation of these Terms, regardless of whether we terminate or suspend your account due to such violation.  

16. No Warranties
Except as expressly stated in these Terms, the Service is provided as-is and we don’t provide warranties, conditions, or undertakings of any kind in relation to the Service, either express or implied. This includes, but isn’t limited to, warranties of merchantability and fitness for a particular purpose, data loss, or non-infringement or any warranties with respect to the accuracy, reliability, or availability of any content or information made available in or through the Service, which are, to the fullest extent permitted by law, excluded from the Agreement. Since Users use the Service for a variety of reasons, we can’t guarantee that it’ll meet your specific needs.  

17. Indemnity
You agree to indemnify and hold us and our Team harmless from any losses, damages, judgments, fines, and costs, including legal fees and expenses in connection with any claims you make that aren’t allowed under these Terms due to a 'Limitation of Liability' or other provision. (Indemnity is an agreement to compensate someone for a loss.) You also agree to indemnify and hold us harmless from any losses, damages, judgments, fines, and costs, including legal fees and expenses, in connection with any claims arising out of or relating to (i) your Content, or Sites, (ii) your use of the Service, (iii) your violation of any laws or regulations, (iv) third-party claims that you or someone using your password did something that, if true, would violate any terms of the Agreement, (v) any misrepresentations made by you, or (vi) a breach of any representations or warranties you’ve made to us.  

18. Equitable Relief
Your violation of these Terms may cause irreparable harm to us and our Team. Therefore, we have the right to seek injunctive relief or other equitable relief if you violate these Terms (meaning we may request a court order to stop you).  

19. Court Fees
If we have to provide information in response to a court order, or other legal, governmental, or regulatory inquiry related to your account, then we may charge you for our costs. These fees may include legal and employee time spent retrieving the records, preparing documents, and participating in a deposition.  

20. Disclaimers
Inversocial and our Team aren’t responsible for the behavior of any third parties, agencies, linked websites, or other Users, including third-party applications, products, or services for use in connection with the Service ('Third-Party Integration'). Your use of any Third-Party Integration and rights with respect to such Third-Party Integration are solely between you and the applicable third party. We are not responsible for the privacy, security or integrity of any Third-Party Integration or the practices and policies of any Third-Party Integration. We make no warranties of any kind and assume no liability of any kind for your use of any Third-Party Integration.  

Terms Extended

21. Choice of Law
The Courts of England and the UK will govern all disputes arising out of or relating to the Service and the Agreement, regardless of conflict of laws rules.  

22. Force Majeure
We won’t be held liable for any delays or failure in performance of any part of the Service, from any cause beyond our control. This includes, but is not limited to, changes to law or regulations, embargoes, war, terrorist acts, riots, fires, earthquakes, nuclear accidents, floods, strikes, power blackouts, volcanic action, unusually severe weather conditions, and acts of hackers or third-party internet service providers. You may be entitled to a form of compensation from Inversocial, this is down to Inversocial to decide internally, we will inform you if so.

23. Survivability
Even if the Agreement is terminated, the following sections will continue to apply: Feedback and Proprietary Rights, Compliance with Laws, Limitation of Liability, No Warranties, Indemnity, Dispute Resolution, Choice of Law, Severability, and Entire Agreement.  

24. Severability
If it turns out that a section of these Terms isn’t enforceable, then that section will be removed or edited as little as required, and the rest of the Agreement will still be valid.  

25. Interpretation
The headers are provided only to make these Terms easier to read and understand. The fact that we wrote these Terms won’t affect the way the Agreement is interpreted.  

26. Waiver
If we don’t immediately take action on a violation of these Terms, we’re not giving up any rights under the Terms, and we may still take action at some point.  

27. No Changes in Terms at Request of Member
Because we have multiple Users, we can’t change these Terms for any one Member or group.  

28. Further Actions
You’ll provide all documents and take any actions necessary to meet your obligations under these Terms.  

29. Notification of Security Incident
If we become aware of a security incident related to our systems or databases that contain personal information of you or your contacts, we’ll notify you if required by law. In that event, we’ll also provide you with information about that incident so that you can evaluate the consequences to you and any legal or regulatory requirements that may apply to you, unless we’re prevented from doing so by legal, security or confidentiality obligations. Notifying you of a security incident or cooperating with you to respond to one will not be deemed an acknowledgement or assumption of any liability or fault of Inversocial for such incident.  

30. Notices
Any notice to you will be effective when we send it to the last email or physical address you gave us or when posted on our Inversocial Site. Please note that, for purposes of providing notice, we may use any email or physical address within your account, including contact information associated with an account’s primary contact, billing contact, owner profile, or any other profile or seat associated with the account.  

31. Entire Agreement
The Agreement makes up the entire agreement between us in relation to its subject matter and supersede all prior agreements, representations, and understandings.